Field Services Management Software
What is Field Service Management?
Field service management (FSM) involves how workers are dispatched to complete various jobs throughout a workday.
It helps organize scheduling, job assignments, payment, and many other moving parts involved in running a local services business. Whether it’s related to home services, hospitality, or transportation, FSM is here to simplify daily operations.
Why use FSM?
You should use FSM if…
- You want to improve your customer service experience
- Keep track of job progress in real-time
- Simplify and automate scheduling and job assignments
- See your profits increase
- Keep organized records for your business
- Streamline all your operations on the ground
Who uses FSM?
Companies that use FSM include locksmiths, garage door services, HVAC services, chimney sweeps, plumbers, electricians, contractors, and many more.
Dispatching
Improve efficiency and save time with WePro’s field services management‘s advanced dispatching software.
Scheduling
Improve job scheduling by booking technicians based on availability, location, and skillset.
SMS Communications Tracking
Send and receive automated updates.
Tech Tracking
Know where your technicians are and what they are doing throughout the day.
Job Tracking
Monitor the progress of every job and watch it close out.
Call & Lead Tracking
Learn where your leads are coming from and turn them into loyal clients with our tracking system.
Reporting
Field service management software, such as WePro, are able to generate reports detailing job closure and profit increases.
HOW WEPRO WORKS: THE PROCESS
Step 1
We Receive a Job Request
A customer will submit a job request through WePro.
Step 3
AI Assigns A Technician
WePro AI will provide a list of technician best suited based on their location in relation to the requested job and skillset. You will be able to choose the best one for the job.
Step 4
Available Technician is Dispatched
When an available technician is found, they will be scheduled and dispatched to the job.
Step 5
Technician Changes Their Job Status
The technician will change their job status in WePro app to prevent overbooking.
Step 6
Customer Receives Job Updates
The technician calls the customer and provides an ETA.
Step 7
Technician Completes the Job
The technician arrives and completes the job right away.
Step 8
Customer Pays and Job Is Closed
After completing the job, the technician updates their job status, and the customer provides payment.
Benefits
AI-Based Smart Dispatching
Say goodbye to the tedious task of manual dispatching.
Our AI-based dispatch software makes it easy to assign technicians based on skill set, availability, and location, providing a much-needed boost to your business’s productivity and efficiency.
SMART ROUTING OF TECHNICIANS
Our advanced algorithm optimizes the routes for our technicians, enabling them to complete more jobs in a shorter amount of time.
More jobs closed means more money for everyone.
fraud prevention
Our fraud prevention technology also ensures that you can have peace of mind while jobs are being completed as intended.
Automated Alerts
Our system alerts you if a job isn’t being completed according to plan, allowing you to know where to prioritize your focus.
multiple payment options
Your customers can pick the payment option best for them, including debit card, credit card, checks, cash, and Venmo.
TIMELY REPORTING
Our reports also keep you in the loop of what is happening in your business at all times.
easy settlement
Our payment process is straightforward and easy to follow.
The WePro Difference
Before |
After |
|
Dispatching |
Your request is submitted by a dispatcher and waits in a queue for any length of time before a technician is assigned. | Our AI dispatch system immediately matches your service request to a technician with the relevant skillset and availability. |
Communication |
You wait for a technician to contact you and keep you updated about progress and status, or you miss a call from a technician, lose a job, and need to start the process all over again. | Our AI monitors communication between you and the assigned technician, allowing the job to be completed efficiently and on time. |
Payment |
Your payment takes a while to process, or you need to go through extra steps to pay the technician, which wastes your time and leaves the technician waiting longer than necessary to receive payment. | We Pro takes care of payment processing, scheduling, reports, and receipts all in one place, saving plenty of time for you and making sure the technician is paid in a timely manner. |
Dispatching |
Before |
| Your request is submitted by a dispatcher and waits in a queue for any length of time before a technician is assigned. |
After |
| Our AI dispatch system immediately matches your service request to a technician with the relevant skillset and availability. |
Communication |
Before |
| You wait for a technician to contact you and keep you updated about progress and status, or you miss a call from a technician, lose a job, and need to start the process all over again. |
After |
| Our AI monitors communication between you and the assigned technician, allowing the job to be completed efficiently and on time. |
Payment |
Before |
| Your payment takes a while to process, or you need to go through extra steps to pay the technician, which wastes your time and leaves the technician waiting longer than necessary to receive payment. |
After |
| We Pro takes care of payment processing, scheduling, reports, and receipts all in one place, saving plenty of time for you and making sure the technician is paid in a timely manner. |