Reporting & Statistics to Help You Run Smarter

Coordinate better

Coordinators need facts in the moment. Live dashboards blend GPS breadcrumbs, drive-time reality, and parts status with SLA clocks and crew workload. That mix lets you reshuffle with confidence when a compressor swap runs long or a sewer jetter frees up early. You’ll spot recurring choke points—like a zone that always spikes at 3 pm—and fix them with permanent rules. Most shops see a 10–18% lift in technician utilization, a 25% reduction in late arrivals, and fewer “Where’s my tech?” calls because ETAs and route changes are based on real-time data, not hunches.

Communicate faster

Clear numbers speed decisions and conversations. Statistics & Reports shows the metrics customers and crews care about: on-time arrivals, first-time fix rate, callback reasons, average ticket size, and invoice cycle time. Use that to send smarter automated messages, prep CSRs before a check-in call, and arm techs with context. With proof in hand, billing approves faster and disputes drop. Many teams shorten time-to-invoice by 1–2 days, lift CSAT by 8–12 points, and cut follow-up emails in half because updates and outcomes are precise, timestamped, and easy to share.

Key capabilities

• Real-time performance dashboard: See live KPIs—on-time rate, jobs in progress, drive time, and SLA countdowns—so statistics guide every dispatch decision.
• Technician skills matrix analytics: Report on fix rates, certifications, and job types by tech to match skills with demand and raise first-time fix performance.
• GPS breadcrumbs heatmaps: Visualize routes, idle time, and zone coverage, turning location data into reports that trim wasted miles and fuel.
• First-time fix and callback analyzer: Track parts on hand, cause codes, and repeat visits to cut callbacks and plan better truck stock.
• Revenue and cash flow reports: Connect digital payments, invoice status, and average days to pay, so finance sees bottlenecks and speeds collections.
• Work order cycle metrics: Measure time from call answer to dispatch, arrival, completion, and billing to tighten your total job cycle.
• SLA and contract compliance reports: Monitor response times and resolution targets by contract, customer, or site to protect margins and avoid penalties.
• Capacity and demand forecasting: Use historical seasonality and job mix to predict crew needs by skill, zone, and shift for better staffing.
• Parts and asset service insights: Tie repeat failures to equipment models and parts usage to guide preventive maintenance and purchasing.
• Source and campaign attribution: Link lead source to job revenue and lifetime value, giving marketing and sales clean, reportable numbers.

Can I track first-time fix rate by tech, job type, and parts on hand?**

Yes. We Pro’s Statistics & Reports breaks first-time fix rate down by technician, certification, job type, and even truck stock. Each completed work order stamps parts used, cause code, and resolution notes. The system maps those fields against your technician skills matrix, so you can see patterns like “heat pump changeouts with Tech A close at 93% on first visit when TXV kits are stocked.” You’ll spot jobs with recurring second visits and tie them to missing parts, lack of diagnostic time, or mismatched skills. Dispatch automation then uses that insight to suggest the best-fit tech and flag pre-load parts. The result: fewer callbacks, tighter schedules, and higher customer scores. Many teams using these reports lift first-time fix rate by 8–15% within a quarter and drop callback labor hours by about 20%.

How do live dashboards help dispatch adjust on the fly without breaking the day?**

Dispatchers get a single screen with GPS breadcrumbs, job status, SLA timers, and drive-time predictions. As conditions change—traffic, access delays, add-on work—dashboards show the real impact: which jobs risk breaching the promised window, which tech will hit overtime, and where a nearby tech with the right skills can jump in. The system uses rules powered by your technician skills matrix and zone settings to recommend smart swaps. You can reroute with a click, and automated messages update ETAs. Because every move is logged, statistics capture the before/after: fewer late arrivals, smoother handoffs, and better utilization. It feels like a cheat code for the busy 3–5 pm rush. Most dispatch teams report 25% fewer fire drills and a drop in average response time by 10–20 minutes after adopting these dashboards.

Will reporting tie into digital payments and speed up cash flow?**

Absolutely. Every job that hits “complete” flows straight into invoicing. If you take digital payments in the field, those timestamps land in revenue and cash flow reports automatically. You’ll see average days to invoice, days to collect, approval bottlenecks, partial payments, and chargebacks in one place. The platform’s fraud guards give you a clean record of who paid, where, and on what device. That proof reduces disputes and shortens back-and-forth with accounting. Statistics & Reports then highlights which job types stall in billing and which customers pay fastest. Pair that with automated reminders and card-on-file options to cut days sales outstanding. Many shops shave 24–48 hours off their invoice cycle and lift same-day funding rates because reporting drives the right follow-ups at the right time.

Can I segment performance by certifications and my technician skills matrix?**

Yes—and it’s powerful. Import or build your technician skills matrix with certifications, licenses, and approved work types. We Pro then breaks performance stats across that framework: completion times, warranty returns, average ticket size, and upsell conversion by skill tag. If mini-split installs run long with newer techs, you’ll see it. If sewer line camera inspections spike add-on revenue for certain teams, that’s visible too. Use these insights to coach, set ride-alongs, and schedule in pairs where needed. Dispatch automation also uses the matrix to route the best-fit tech without manual checks. Over time, reports will show which training closes gaps and which certifications deliver the biggest lift. Managers often see a 10–20% bump in first-time fix for the targeted work types after aligning schedules and training with the matrix.

Does it sync with my CRM and accounting tools so data isn’t double entered?**

Yes. We Pro offers CRM sync that keeps customer records, service history, and site notes aligned. New jobs, status updates, photos, and signatures flow back, so sales and service see the same truth. On the back office side, invoices, payments, taxes, and line items map to your accounting platform. That means revenue reports, job costs, and margin analysis in We Pro match books. Statistics & Reports then layers filters like lead source, industry vertical, or contract type sourced from your CRM fields. You’ll run clean pipeline-to-revenue and repeat-business reports without exporting spreadsheets. This two-way sync trims admin time, reduces errors, and gives you a straight path from marketing campaigns to booked jobs to collected cash—numbers you can trust in the field and in the boardroom.

How accurate is location and time tracking—can I audit routes and time-on-site?**

Accuracy is strong because GPS breadcrumbs log the route, plus check-in and check-out are tied to geofenced job sites. Travel, on-site time, and idle minutes are all visible on the timeline. If a tech forgets to tap start, the system nudges them and anchors entries to location events so your reports stay clean. You can audit any job to see timestamps, route segments, photos, and signatures. That transparency protects you in disputes, tightens payroll accuracy, and feeds clear stats on drive-time vs. wrench-time. Over a month, these reports expose patterns like zones with chronic traffic slowdowns or crews with extra windshield time. Adjust routes, move start times, or reassign territories based on facts. Most teams cut unproductive drive time by 10–15% and trim payroll corrections because the data backs every decision.

Can I forecast staffing and inventory needs for peak seasons with these reports?**

Yes. Statistics & Reports uses historical job volume, service categories, weather tags, and campaign data to model demand by week and zone. You’ll see which skills spike—like furnace no-heat calls in the first cold snap or drain clearing during heavy rains. Pair that forecast with technician availability and certifications to plan shifts without overtime blowups. On the inventory side, parts consumption by job type and first-time fix data show what to pre-load and what to buy in bulk. If your PM contracts come due in May, the system highlights the lift and suggests pull-forward scheduling to spread the load. Many teams reduce emergency hires, avoid stockouts, and keep service level agreements intact across peak weeks because they went into the season with a plan backed by numbers.

How Statistics & Reports works with the rest of We Pro

We Pro connects the dots from the first ring to the final payment—and Statistics & Reports sits in the middle, collecting proof at every step. Scheduling feeds it live capacity and upcoming jobs. The platform’s AI matches calls with the best-fit technician based on skills and location; those decisions turn into measurable improvements you’ll see in utilization and on-time arrivals. Dispatch automation uses GPS breadcrumbs and status updates to keep the day flowing while the dashboards show what’s ahead and what’s at risk.

Out in the field, techs log photos, notes, parts used, and customer signatures. That data closes the loop in reports like first-time fix rate, callback drivers, and average time on site. Smart routing trims drive time; the reports capture those saved miles and fuel costs. Automated messages use the same truth to send ETAs, delay notices, and “job complete” updates that match what actually happened. No double entry. No guessing.

When a job wraps, digital payments land faster because invoices pull line items, labor, and taxes straight from the work order. Fraud guards and timestamps back every charge. Finance sees days to invoice and days to collect drop in cash flow reports, while operations sees which job types cause billing friction and why. CRM sync ties marketing campaigns to closed jobs and lifetime value, so sales gets credit and leadership gets clarity.

It’s one system, one dataset, many views. Statistics & Reports turns the tap on and lets every team—dispatch, field, finance, and sales—work from the same real-time insights.

Real-world wins

• HVAC contractor, 28 techs: Before We Pro, dispatchers juggled whiteboards and guesswork. After rolling out Statistics & Reports, they used GPS breadcrumbs and the skills matrix to rebalance routes mid-day. First-time fix climbed from 78% to 89% in eight weeks as they stocked truck bins based on callback reports. Late arrivals fell by 22%, and overtime hours dropped 17% thanks to smarter slotting. With digital payments tied into reporting, average days to collect went from 7.2 to 4.8. The owner said the calm at 4 pm was the biggest win—fewer fire drills, more predictable days, happier crews.

Plumbing and drain, 14 techs: Seasonal surges used to crush the team during storms. Using capacity forecasts, the manager saw the spike coming and pre-booked PMs to quieter days. Reports flagged repeat callbacks on sewer line camera jobs due to missing couplers, so purchasing corrected stock. Dispatch automation used certifications to pair a senior with a new hire on tricky re-pipes. Result: drive time down 13%, callbacks down 31%, and average ticket size up 9% with better upsell tracking. Time-to-invoice fell by two days since photos, notes, and signatures auto-fed billing. Customers got clearer ETAs and fewer surprises. Staff got home on time.

Ready to see your numbers work for you? Book a live demo at https://wepro.ai/ or call We Pro today.